Privacy Policy
Privacy Policy
Effective Date: 5 June 2023
Last Updated: 15th August 2025
Onsite Training Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any applicable Queensland privacy laws.
This policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, or training programs.
1. Information We Collect
Personal Information
We collect personal information directly from you when you:
Visit or register on our website
Enrol in a course or request information
Subscribe to our mailing list
Contact us by phone, email, or in person
This may include your:
Full name
Email address
Postal address
Phone number
Payment details (processed securely via third-party payment providers)
We will only collect personal information that is reasonably necessary for our business functions or activities.
Non-Personal Information
We may also collect non-identifiable information such as:
Browser type and operating system
IP address and geolocation data
Website usage statistics
2. Cookies and Tracking
We use cookies and similar technologies to improve website functionality and analyse usage patterns.
You can disable cookies in your browser settings, but some site features may not work as intended.
3. How We Use Your Information
We may use your personal information to:
Provide and manage our training services
Process enrolments and payments
Respond to your enquiries
Send you relevant updates, promotions, and training opportunities (you can opt out at any time)
Comply with legal obligations under Australian law
We will not use your information for direct marketing without your consent.
4. Disclosure of Your Information
We do not sell or rent your personal information.
We may disclose your information to:
Service providers who assist us in operating our business (e.g., IT, payment processors, mailing services)
Regulatory or government bodies when required by law
Partners or affiliates where you have expressly consented
If we disclose personal information to an overseas recipient, we will take reasonable steps to ensure they comply with the APPs.
5. Data Security
We implement industry-standard security measures to protect your personal information from:
Unauthorised access
Misuse
Interference, loss, or destruction
Personal information is stored securely in Australia. Where information is stored electronically, it is encrypted and protected with access controls.
6. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will respond within a reasonable timeframe as required by law.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by Australian law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.onsitetraining.com.au.
9. Contact Us
If you have questions, concerns, or complaints about our privacy practices, contact us at:
Onsite Training Australia
Shop 15, Town Square Avenue
Moranbah, QLD 4744
📧 Email: admin@onsitetraining.com.au
📞 Phone: 0408 869 869
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Office of the Information Commissioner Queensland (OIC) at www.oic.qld.gov.au.
